FAQS, Terms & Conditions

Do your prices include postage?

Prices listed on our online store are excluding postage.
Typically shipping for items would cost RM10 – RM15 to West Malaysia and RM15 – RM25 to East Malaysia. However this would depend on the size and number of items. Do get in touch with us to find out exact prices.

*certain promotional items may not include postage charge.

Postage

For now we only offer delivery services through Pos Laju. If there are multiple item orders from a group, do contact us as we may be able to arrange for pick up at a convenient location (for orders around the Klang Valley)

Lifetime warranty of Riot Lever Buckle:

Only issues that effect the overall performance of the buckle are covered under the Lifetime Warranty. Warranty is valid with an order number/receipt for the purchasing customer only, and are non-transferable. Cosmetic issues are not covered by the warranty.
These would be returned at the customers expense. Upon issue of one replacement any further claims/warranty is voided.

Payments

Fit And Tough will not be responsible for transfer of funds to the wrong account.
Payments should be of the exact amount due.
Once order is placed, Payment shall be completed within 7 days.

Refunds

Items bought are non refundable. If you have found a major defect that impairs the function of the item purchased, please contact us as soon as possible.

Back-Order / Pre-Order

Items that are not currently in stock will be put into a back-order. These item(s) will only be brought in during the next batch of orders (typically 3 – 4 months, subject to change depending on demand). If your item was ordered and paid for, we will contact you to inform you of a rough estimate of when our next batch of orders will be.